Privacy Policy

Bright Hope Housing LLC ("we," "us," or "our") is committed to protecting the privacy of our residents and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website (the "Site") and our services.

1. Information We Collect

  • Information You Provide:

  • Contact Information: When you contact us through our website, we may collect your name, email address, phone number, and any other information you voluntarily provide (e.g., inquiries, requests for information, feedback).

  • Application Information: If you apply for residency at our sober living home, we may collect additional personal information, including but not limited to:

  • Personally Identifiable Information:

  • Full Name

  • Date of Birth

  • Social Security Number (if required by law)

  • Address (current and previous)

  • Phone Numbers (home, cell, work)

  • Email Address

  • Emergency Contact Information

  • Employment and Financial Information:

  • Employment History (employer names, dates of employment)

  • Income Information (if applicable)

  • References (names, contact information)

  • Medical and Treatment History:

  • Medical History (with your written consent)

  • Treatment History (with your written consent)

  • Substance Use History (with your written consent)

  • Other Information:

  • Legal History (if relevant to residency eligibility)

  • Insurance Information (if applicable)

  • Information Automatically Collected:

  • Log Files: We may automatically collect certain information when you visit our Site, such as your IP address, browser type, operating system, referring pages, and date/time stamps.

  • Cookies: We may use cookies and similar technologies (such as web beacons and pixels) to collect information about your browsing behavior on our Site. This may include information about the pages you visit, the links you click, and the time and duration of your visits. You can typically control cookies through your browser settings.

2. How We Use Your Information

  • To Respond to Your Inquiries: We use your contact information to respond to your inquiries, requests, and messages.

  • To Process Applications: We use the information you provide in your application to evaluate your eligibility for residency, conduct background checks (as permitted by law), and process your application.

  • To Provide Services: We use your information to provide you with the services you request, such as access to resident resources, communication with staff, and scheduling appointments.

  • For Marketing and Communication: With your consent, we may use your contact information to send you newsletters, updates, and other marketing communications. You can opt-out of receiving these communications at any time.

  • To Improve Our Services: We may use aggregated and anonymized information to improve our Site, services, and marketing efforts.

  • To Comply with Legal Obligations: We may use your information to comply with applicable laws and regulations, such as court orders, subpoenas, and reporting requirements.

  • To Protect Our Rights and Property: We may use your information to protect our rights and property, and to enforce our terms of service.

  • We will never sell or rent your information to third parties.

3. Information Sharing

  • With Service Providers: We may share your information with third-party service providers who assist us with our operations, such as:

  • Website hosting and maintenance providers

  • Email marketing platforms

  • Payment processors

  • Background check services

  • Data analytics providers

  • Legal and accounting firms. These providers are contractually obligated to maintain the confidentiality of your information and use it only for the purposes specified in our agreement.

  • With Law Enforcement: We may disclose your information to law enforcement agencies if required by law or in response to a valid legal request, such as a subpoena, court order, or warrant.

  • With Your Consent: We may share your information with other parties with your explicit written consent.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. These measures include:

  • Using secure servers and encryption technologies

  • Implementing access controls and limiting access to your information to authorized personnel

  • Regularly reviewing and updating our security measures

5. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

6. Links to Other Websites

Our Site may contain links to other websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of those websites before providing any personal information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to protect our legitimate business interests.

8. Data Subject Rights

You may have certain rights regarding your personal information, such as the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Object to the processing of your personal information

  • Restrict the processing of your personal information

  • Request data portability

To exercise these rights, please contact us using the information provided below.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Site and, if appropriate, by sending you a notification.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected] or Phone: (972) 975-5597


Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Bright Hope Housing LLC website located at https://brighthopehousing.com/  (the "Site"), including any content, features, and services made available on or through the Site (collectively, the "Services"). By accessing or using the Site or Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not access or use the Site or Services.

2. Use of the Site

  • Permitted Use: You may use the Site and Services for lawful purposes only. You agree not to:

  • Use the Site or Services in any way that violates any applicable federal, state, or local law or regulation.

  • Use the Site or Services to transmit any viruses, worms, malware, or other harmful code.

  • Interfere with the proper functioning of the Site or Services.

  • Use any automated means, such as scripts or bots, to access or use the Site or Services.

  • Attempt to gain unauthorized access to any portion of the Site or Services.

  • Collect or use any personal information of other users without their consent.

  • Use the Site or Services for any illegal or unauthorized purpose, including but not limited to, fraud, harassment, or defamation.

  • Prohibited Conduct:

  • You agree not to use the Site or Services in any way that could be considered disruptive, abusive, or harmful to others, including but not limited to:

  • Posting or transmitting any content that is obscene, vulgar, hateful, threatening, or discriminatory.

  • Engaging in any conduct that could be considered harassment, bullying, or stalking.

  • Using the Site or Services to solicit or engage in any illegal activity.

  • Impersonating any person or entity.

3. Account Registration

  • If applicable: Some features of the Site or Services may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

  • Account Security: You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

4. Resident/Customer Communication:

  • Messages may include appointment confirmations, general correspondence, program updates/news, automated confirmation of submitted documentation/payments, billing reminders, and meeting reminders.

  • Members can cancel the SMS service at any time by simply texting "STOP" to the message. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

  • If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to [email protected] or +1 972-975-5597.

  • Carriers are not liable for delayed or undelivered messages.

  • As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

  • For privacy-related inquiries, please refer to our privacy policy. 

5. Intellectual Property

The Site and Services, including all text, graphics, logos, images, and software, are protected by copyright, trademark, and other intellectual property laws. You may not use any of the Site's content for any commercial purpose without our prior written consent.

6. Disclaimer of Warranties

The Site and Services are provided "as is" and "as available" without any warranties, express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site or Services will be uninterrupted, error-free, or secure.

7. Limitation of Liability

In no event shall we be liable for any damages whatsoever, including, but not limited to, direct, indirect, incidental, consequential, special, exemplary, or punitive damages, arising out of or in any way connected with your use of the Site or Services.

8. Indemnification

You agree to indemnify and hold us harmless from and against any and all claims, liabilities, damages, losses, costs, and expenses (including attorneys' fees) arising out of or in any way connected with your use of the Site or Services, your violation of these Terms, or your violation of any rights of another.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

9. Changes to These Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the updated Terms on the Site. Your continued use of the Site or Services after any such changes constitutes your acceptance of the new Terms.

10. Contact Us

If you have any questions about these Terms, please contact us at [email protected] or Phone: (972) 975-5597


Bright Hope Housing provides housing only. We do not offer medical care, counseling, detox, addiction treatment, or insurance-based services.